Tuesday, 24 September 2013

TQP--TOTAL QUALITY PEOPLE

Having been exposed to a number of training programs, such as customer service, selling skills, and strategic planning, I have come to the conclusion that all these are great programs with one major challenge: None of them works unless they have the right foundation, and the right foundation is TQP. What is TQP? TQP is Total Quality People-- people with character, integrity, good values, and a positive attitude. Don't get me wrong. You do need all the other programs, but they will only work when you have the right foundation, and the foundation is TQP. For example, some customer service programs teach participants to say "please," and "thank-you," give smiles and handshakes. But how long can a person keep on a fake smile if he does not have the desire to serve? Besides, people can see through him. And if the smile is not sincere, it is irritating. My point is, there has to be substance over form, not form over substance. Without a doubt, one does need to remember "please" and "thank-you," the smiles, etc.-- they are very important. But keep in mind that they come a lot easier when accompanied by a desire to serve
  
Someone once approached Blaise Pascal, the famous French philosopher and said, "If I had your brains, I would be a better person." Pascal replied, "Be a better person and you will have my brains. The Calgary Tower stands at 190.8 meters. The total weight of the tower is 10,884 tons,
of which 6,349 tons is below ground (approximately 60%). This shows that some of the greatest buildings have the strongest foundations. Just like a great building stands on a strong foundation, so does success. And the foundation of success is attitude

Monday, 23 September 2013

How to overcome failure and achieve success

Everything man creates or acquires, begins in the form of DESIRE, desire is taken on the first lap of its journey, from the abstract to the concrete, into the workshop of the IMAGINATION, where PLANS for its transition are created and organized.

The formation of a DEFINITE, practical plan, or plans, through which this transformation may be made is a very important step. You will now be instructed how to build plans which will be practical:

A. Ally yourself with a group of as many people as you may need for the creation, and carrying out of your plan, or plans for the accumulation of money—making use of the “Master Mind” principle. (Compliance with this instruction is absolutely essential. Do not neglect it.)

B. Before forming your “Master Mind” alliance, decide what advantages, and benefits, you may offer the individual members of your group, in return for their cooperation. No one will work indefinitely without some form of compensation. No intelligent person will either request or expect another to work without adequate compensation, although this may not always be in the form of money.

C. Arrange to meet with the members of your “Master Mind” group at least twice a week, and more often if possible, until you have jointly perfected the necessary plan, or plans for the accumulation of money.

D. Maintain PERFECT HARMONY between yourself and every member of your “Master Mind” group. If you fail to carry out this instruction to the letter, you may expect to meet with failure. The “Master Mind” principle cannot obtain where PERFECT HARMONY does not prevail.

Keep in mind these facts:—
First.
You are engaged in an undertaking of major importance to you. To be sure of success, you must have plans which are faultless.
Second.
You must have the advantage of the experience, education, native ability and imagination of other minds. This is in harmony with the methods followed by every person who has accumulated a great fortune.
No individual has sufficient experience, education, native ability, and knowledge to insure the accumulation of a great fortune, without the cooperation of other people. Every plan you adopt, in your endeavor to accumulate wealth, should be the joint creation of yourself and every other member of your “Master Mind” group. You may originate your own plans, either in whole or in part, but SEE THAT THOSE PLANS ARE CHECKED, AND APPROVED BY THE MEMBERS OF YOUR “MASTER MIND” ALLIANCE.

Sunday, 22 September 2013

Step to building a positive personality

Step 1: Accept Responsibility


"Responsibilities gravitate to the person who can shoulder them."
                                                                                      --Elbert Hubbard



When people accept additional responsibility they are actually giving themselves a promotion. Responsible behavior is to accept accountability and that represents maturity. Acceptance of responsibility is a reflection of our attitude and the environment we operate in. Most people are quick to take credit for what goes right but very few would accept responsibility when things go wrong. A person who does not accept responsibility
is not absolved from being responsible. Our objective is to cultivate responsible behavior. Responsible behavior should be inculcated right from childhood. It cannot be taught without a certain degree of obedience
                                                



  People who don't accept responsibility shift the blame to their parents, teachers, genes, God, fate, luck or the stars. Johnny said, "Mama, Jimmy broke the window." Mama asked, "How did he do it?" Johnny replied, "I threw a stone at him and he ducked." People who use their privileges without accepting  responsibility usually end up losing them.                                                                                                       

Step 2: Consideration

One day, a ten-year-old boy went to an ice cream shop, sat at a table and asked the waitress, "How much is an ice-cream cone?" She said, "seventy-five cents." The boy started counting the coins he had in his hand. Then he asked how much a small cup of ice-cream was. The waitress impatiently replied, "sixty five cents." The boy said, "I will have the small ice-cream cup." He had his ice-cream, paid the bill and left. When the waitress came to pick up the empty plate, she was touched. Underneath were ten one cent coins as tip. The little boy had consideration for the waitress before he ordered his ice cream. He showed sensitivity and caring. He thought of others before himself

 

 If we all thought like the little boy, we would have a great place to live. Show consideration, courtesy, and politeness. Thoughtfulness shows a caring attitude.

 

 Step 3: Think Win / Win

A man died and St. Peter asked him if he would like to go to heaven or hell. The man asked if he could see both before deciding.

St. Peter took him to hell first and the man saw a big hall with a long table, lots of food onit and music playing. He also saw rows of people with pale, sad faces. They looked starved and there was no laughter. And he observed one more thing. Their hands were tied to four-foot forks and knives and they were trying to get the food from the center of the table to put into their mouths. But they couldn't. Then, he went to see heaven. There he saw a big hall with a long table, with lots of food
on the table and music playing. He noticed rows of people on both sides of the table with their hands tied to four-foot forks and knives also. But he observed there was something different here. People were laughing and were well-fed and healthy-looking. He noticed that they were feeding one another across the table. The result was happiness, prosperity, enjoyment, and gratification because they were not thinking of themselves alone; they were thinking win/win. The same is true of our lives. When we serve our customers, our families, our employers and employees, we automatically win.

 

 Step 4: Choose Your Words Carefully

A person who says what he likes usually ends up hearing what he doesn't like. Be tactful. Tact consists of choosing one's words carefully and knowing how far to go. It also means knowing what to say and what to leave unsaid. Talent without tact may not always be desirable. Words reflect attitude. Words can hurt feelings and destroy relationships. More people have been hurt by an improper choice of words than by any natural disaster. Choose what you say rather than say what you choose. That is the difference between wisdom and foolishness. Excessive talking does not mean communication. Talk less; say more. A fool speaks without thinking; a wise man thinks before speaking. Words spoken out of bitterness can cause irreparable damage. The way parents speak to their children in many instances shapes their children's destiny

 

 Step 5: Don't Criticize and Complain

When I talk of criticism I refer to negative criticism. Why should we not criticize? When a person is criticized, he becomes defensive. Does that mean we should never criticize, or can we give positive criticism? A critic is like a back-seat driver who drives the driver mad.

 Positive Criticism

What is constructive criticism? Criticize with a spirit of helpfulness rather than as a putdown. Offer solutions in your criticism. Criticize the behavior, not the person, because when we criticize the person, we hurt their self esteem. The right to criticize comes with the desire to help. As long as the act of criticizing does not give pleasure to the giver, it is okay. When giving criticism becomes a pleasure, it is time to stop. Some suggestions for giving criticism that motivates others




                        "We cannot always
                                       build the future for
                        our youth, but we
                                        can build the youth
                        for our future."
                                              —Franklin D.Roosevelt

Saturday, 21 September 2013

Blue print for success

This philosophy came as a counter to the belief "Winning is not everything, it is the only thing." This latter philosophy leads me to question the integrity of people who believe it to be true. It gives a distorted meaning to the words "killer instinct." If you ask a person on the street, "What is the meaning of killer instinct," most responses would be, "You have to win by hook or by crook." That is not killer instinct, that is pure dishonesty. To a good sportsman, killer instinct means:

1. You don't put in 100% but you put in 200%.
2. To win, we must cash in on our opponent's mistake. Not cashing in on an opponent'smistake is a mistake. 

However, playing foul to win is not killer instinct, it is outright dishonesty. Unfair winning may give temporary success but certainly not fulfillment.The reality is that life is a competition and we have to compete. In fact, competition makes competitive people grow. The objective is to win, no question--but to win fairly,
squarely, decently and by the rules. 


Great people leave something behind. Winners recognize that no one can make it alone. Even though champions get the medals, they realize that there are many people behind their success, without whom it would not have been possible. Their teachers, parents, coaches, fans, and mentors. One can never fully repay those who have helped winners. The only way to show a little gratitude is by helping those who are following. The following poem says it all.

                                                  THE BRIDGE BUILDER 
                                           
                                           An old man, going a lone highway,
                                           Came, at the evening, cold and gray,
                                           To a chasm, vast, and deep, and wide,

                                          Through which was flowing a sullen tide.
                                          The old man crossed in the twilight dim;
                                         The sullen stream had no fears for him;
                                         But he turned, when safe on the other side,
                                         And built a bridge to span the tide.
                                       "Old man," said a fellow pilgrim, near,
                                       "You are wasting strength with building here;
                                         Your journey will end with the ending day;
                                         You never again must pass this way;
                                         You have crossed the chasm, deep and wide--
                                         Why build you the bridge at the eventide?"

Qualities that make a person successful

1. Desire

The motivation to succeed comes from the burning desire to achieve a purpose. Napoleon Hill wrote, "Whatever the mind of man can conceive and believe, the mind can achieve." A young man asked Socrates the secret to success. Socrates told the young man to meet him near the river the next morning. They met. Socrates asked the young man to walk with him toward the river. When the water got up to their neck, Socrates took the young man by surprise and ducked him into the water. The boy struggled to get out but
Socrates was strong and kept him there until the boy started turning blue. Socrates pulled his head out of the water and the first thing the young man did was to gasp and take a deep breath of air. Socrates asked, 'What did you want the most when you were there?" The boy replied, "Air." Socrates said, "That is the secret to success. When youwant success as badly as you wanted the air, then you will get it." There is no other secret. A burning desire is the starting point of all accomplishment. Just like a small fire cannot give much heat, a weak desire cannot produce great results.


2. Commitment

Integrity and wisdom are the two pillars on which to build and keep commitments. This point is best illustrated by the manager, who told one of his staff members, "Integrity is keeping your commitment even if you lose money and wisdom is not to make such foolish commitments." Prosperity and success are the result of our thoughts and decisions. It is our decision what thoughts will dominate our lives. Success is not an accident. It is the result of our attitude.


Playing to Win Requires Commitment

There is a big difference between playing to win and playing not to lose. When we play to win, we play with enthusiasm and commitment; whereas when we play not to lose, we are playing from a position of weakness. When we play not to lose, we are playing to avoid failure. We all want to win, but very few are prepared to pay the price to prepare to win. Winners condition and commit themselves to winning. Playing to win comes out of inspiration, whereas playing not to lose comes out of desperation. There are no ideal circumstances. There will never be. To reach anywhere we cannot just drift nor lie at anchor. We need to sometimes sail with the wind and sometimes against it, but sail we must. Ask any coach or athlete what the difference between the best and the worst team is. There would be very little difference in their physique, talent and ability. The biggest difference you will find is emotional difference. The winning team has dedication and they
make the extra effort. To a winner, the tougher the competition




POSITIVE ATTITUDES: 
Positive attitudes toward learning will increa se your success. If you WANT to learn, you will be 
excited about new challenges and tasks. Learning opportunities are around every corner, 
you just need to look for them. Some examples are:
  • At work
  • Teacher and role models
  • Co-workers and supervisors
  • Magazines, newspapers, books
  • Internet
  • Volunteer/work placements
  • By teaching others what you know (train co-workers)
  • Workshops, classes and courses
  • By making mistakes
Check all that apply to you: 
  • I believe life-long learning will help me achieve my goals.
  • I am willing to make mistakes and learn from them.
  • I use every opportunity to learn
  • I am willing and excited to learn
  • I know which skills I want to develop
  • I set new goals regularly
  • I believe I can learn something new everyday 
Knowledge is power and the more knowledge you have the more you can offer to yourself and your community. If you want to
succeed you need to keep learning!
How does your attitude measure up? Answer these questions with (3) YES, (1) NO or (2) SOMETIMES.
  1.  Do you complain?
  2. Are you happy and smiling at work?
  3. Can you admit and fix your mistakes?
  4. Do you follow directions willingly?
  5. Do you need to be reminded to keep your mind on your task?
  6. Do you respect others ’ and their opinions?
  7. Can you adapt to new situations?
  8. Do you sulk when things don’t go your way?
  9. Are you a good friend?
  10. Do you talk about others’ behind their backs?
  11. Can you accept criticism without feeling hurt?
  12. Do you look on the bright side of things?
  13. Are you excited about meeting new people?
  14. Are you happy to learn new tasks? 
  15.  Are you polite? 
  16. Are you neat in your personal appearance? 
  17. Are you friendly? 
  18.  Are you truthful? 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

There are eighty  questions and the highest possible sc ore is sixty-nine. Add your score and see the areas you should work to improve. 
59-69          Terrific attitude -Your smile shines everyday!
49-58           Very good- Your positive attitude shows!
39-48            Good- Some improvement needed.
Below 39       Poor- Concentrate on the weak areas
You can learn to change your attitude just as you can learn a skill. It takes willingness and effort but it is worth it. You w
ill enjoy every day to the fullest!

Friday, 20 September 2013

Success

Failure is the highway to success. Tom Watson Sr. said, "If you want to succeed, double your failure rate." If you study history, you will find that all stories of success are also stories of great failures. But people don't see the failures. They only see one side of the picture and they say that person got lucky: "He must have been at the right place at the right time."

 Let me share someone's life history with you.

 This was a man who failed in business at the age of 21 ; was defeated in a legislative race at age 22; failed again in business at age 24; overcame the death of his sweetheart at age 26; had a nervous breakdown at age 27; lost a congressional race at age 34; lost a senatorial race at age 45; failed in an effort to become vice-president at age 47; lost a senatorial race at age 49; and was elected president of the United States at age 52. This man was Abraham Lincoln.

 Would you call him a failure?  He could have quit. But to Lincoln, defeat was a detour and not a dead end. In 1913, Lee De Forest, inventor of the triodes tube, was charged by the district attorney for using fraudulent means to mislead the public into buying stocks of his company by claiming that he could transmit the human voice across the Atlantic. He was publicly humiliated. Can you imagine where we would be without his invention? A New York Times editorial on December 10, 1903, questioned the wisdom of the Wright Brothers who were trying to invent a machine, heavier than air, that would fly. One week later, at Kitty Hawk, the Wright Brothers took their famous flight.  Colonel Sanders, at age 65, with a beat-up car and a $100 check from Social Security, realized he had to do something. He remembered his mother's recipe and went out selling. How many doors did he have to knock on before he got his first order? It is estimated that he had knocked on more than a thousand doors before he got his first
order. How many of us quit after three tries, ten tries, a hundred tries, and then we say we tried as hard as we could? As a young cartoonist, Walt Disney faced many rejections from newspaper editors, who said he had no talent. One day a minister at a church hired him to draw some cartoons. Disney was working out of a small mouse infested shed near the church. After seeing a small mouse, he was inspired. That was the start of Mickey Mouse. Successful people don't do great things, they only do small things in a great way. One day a partially deaf four year old kid came home with a note in his pocket from his teacher, "Your Tommy is too stupid to learn, get him out of the school." His mother read the note and answered, "My Tommy is not stupid to learn, I will teach him myself." And that Tommy grew up to be the great Thomas Edison. Thomas Edison had only three months of formal schooling and he was partially deaf. Henry Ford forgot to put the reverse gear in the first car he made. Do you consider these people failures? They succeeded in spite of problems, not in the
absence of them. But to the outside world, it appears as though they just got lucky. All success stories are stories of great failures. The only difference is that every time they failed, they bounced back. This is called failing forward, rather than backward. You learn and move forward. Learn from your failure and keep moving. In 1914, Thomas Edison, at age 67, lost his factory, which was worth a few million
dollars, to fire. It had very little insurance. No longer a young man, Edison watched his lifetime effort go up in smoke and said, "There is great value in disaster. All our mistakes are burnt up. Thank God we can start anew." In spite of disaster, three weeks later, he invented the phonograph. What an attitude! Below are more examples of the failures of successful people:

 
1. Thomas Edison failed approximately 10,000 times while he was working on the light bulb.
2. Henry Ford was broke at the age of 40.
3. Lee Iacocca was fired by Henry Ford II at the age of 54.
4. Young Beethoven was told that he had no talent for music, but he gave some of the best music to the world.

 
Setbacks are inevitable in life. A setback can act as a driving force and also teach us humility. In grief you will find courage and faith to overcome the setback. We need to learn to become victors, not victims. Fear and doubt short-circuit the mind. Ask yourself after every setback: What did I learn from this experience? Only then will you be able to turn a stumbling block into a stepping stone.




 help you create an Action Plan for the rest of your life. If you have never created an Action Plan, it defines three things:

1. What you want to achieve
2. How you expect to achieve it
3. When you plan to achieve it


As you read this , keep a notebook handy, divided into three sections: your goals, the stages in which you plan to reach them, and your timetable for success. By the time you finish reading this book, your notebook will be the foundation on which you can build your new life. The principles in this book are universal. They are applicable in any situation, organization, or country. As Plato said, "Truths are eternal." Throughout the book I have used masculine gender, only for the purpose of ease in writing. The principles apply to both genders and are based on the premise that most people fail not because of lack of ability or intelligence but because of lack of desire,direction, dedication, and discipline. 


 A moral story

 There was a farmer in Africa who was happy and content. He was happy because he was content. He was content because he was happy. One day a wise man came to him and told him about the glory of diamonds and the power that goes along with them. The wise man said, "If you had a diamond the size of your thumb, you could have your own city. If you had a diamond the size of your fist, you could probably own your own country." And then he went away. That night the farmer couldn't sleep. He was unhappy and he was discontent. He was unhappy because he was discontent and discontent because he was unhappy. The next morning he made arrangements to sell off his farm, took care of his family and went in search of diamonds. He looked all over Africa and couldn't find any. He looked all through Europe and couldn't find any. When he got to Spain, he was emotionally, physically and financially broke. He got so disheartened that he threw himself into the Barcelona River and committed suicide. Back home, the person who had bought his farm was watering the camels at a stream that ran through the farm. Across the stream, the rays of the morning sun hit a stone and made it sparkle like a rainbow. He thought it would look good on the mantle piece. He picked up the stone and put it in the living room. That afternoon the wise man came and saw the stone sparkling. He asked, "Is Hafiz back?" The new owner said, "No, why do you ask?" The wise man said, "Because that is a diamond. I recognize one when I see one." The man said, no, that's just a stone I picked up from the stream. Come, I'll show you. There are many more." They went and picked some samples and sent them for analysis. Sure enough, the stones were diamonds. They found that the farm was indeed covered with acres and acres of diamonds.* 

What is the moral of this story?
 

There are five morals:

1. When our attitude is right, we realize that we are all walking on acres and acres ofdiamonds.

       · Attributed to Dr Russel Conwell .
       · Opportunity is always under our feet. We don't have to go anywhere. All we needto do     is    recognize it.


2. The grass on the other side always looks greener.
3. While we are dyeing the grass on the other side, there are others who are dyeing the grass on    our side. They would be happy to trade places with us.
4. When people don't know how to recognize opportunity, they complain of noise when it knocks.
5. The same opportunity never knocks twice. The next one may be better or worse, but it is never the same one

Thursday, 19 September 2013

Poverty

Poverty, condition of having insufficient resources or income. In its most extreme form, poverty is a lack of basic human needs, such as adequate and nutritious food, clothing, housing, clean water, and health services. Extreme poverty can cause terrible suffering and death, and even modest levels of poverty can prevent people from realizing many of their desires. The world’s poorest people—many of whom live in developing areas of Africa, Asia, Latin America, and eastern Europe—struggle daily for food, shelter, and other necessities. They often suffer from severe malnutrition, epidemic disease outbreaks, famine, and war. In wealthier countries—such as the United States, Canada, Japan, and those in western Europe—the effects of poverty may include poor nutrition, mental illness, drug dependence, crime, and high rates of disease.


Extreme poverty, which threatens people’s health or lives, is also known as destitution or absolute poverty. In the United States, extreme poverty is traditionally defined as having an annual income that is less than half of the official poverty line (an income level determined by the Bureau of the Census). Extreme poverty in developing nations, as defined by international organizations, means having a household income of less than U.S.$1 per day. Relative poverty is the condition of having fewer resources or less income than others within a society or country, or compared to worldwide averages. In developed countries, relative poverty often is measured as having a family income less than one-half of the median income for that country.


The reasons for poverty are not clear. Some people believe that poverty results from a lack of adequate resources on a global level—resources such as land, food, and building materials—that are necessary for the well-being or survival of the world’s people. Others see poverty as an effect of the uneven distribution of resources around the world on an international or even regional scale. This second line of reasoning helps explain why many people have much more than they need to live in comfort, while many others do not have enough resources to live.


Poverty has been a concern in societies since before the beginning of recorded history. According to sociologists and anthropologists, social stratification—the division of a society into a hierarchy of wealth, power, and status—was a defining characteristic of the earliest civilizations, including those of ancient Egypt, Sumer in the Middle East, and the Indus Valley of what is now India. The rulers and other powerful or wealthy members of these civilizations frequently mistreated the poor, sometimes subjecting them to hard labor or enslaving them.

Babylonian, Talmudic, and early Christian writings from later times entreat people with resources and good fortune to relate to the poor with compassion. As the powerful nations of Western civilization became established, they codified relationships between the poor and nonpoor into law, as was done in Babylonia (see Code of Hammurabi). The present-day welfare systems of the United Kingdom, the United States, and Canada evolved from a 17th-century British legal act known commonly as the Poor laws.


The economies of the former colonies in Africa, Asia, and Latin America began to change only in the mid-20th century when they gained political independence. Most former colonies came to be known as developing countries or, collectively, as the Third World. The Third World is home to the world’s poorest people. The countries of eastern Europe—which were formerly part of the Union of Soviet Socialist Republics (USSR) and the Communist bloc—and the People’s Republic of China are sometimes referred to as the Second World. These countries have vast rural territories and a legacy of state-owned property, facilities, and equipment (as for farming) from the years of Communist rule. They have become industrialized but many still have high levels of poverty. The former colonizing countries, which have highly industrialized and postindustrial (service- and information-based) economies, have become known generally as developed countries.




Causes of poverty




There are different causes having in poverty the following are major:


  1. Over population

  Overpopulation, the situation of having large numbers of people with too few resources and too little space, is closely associated with poverty. It can result from high population density (the ratio of people to land area, usually expressed as numbers of persons per square kilometer or square mile) or from low amounts of resources, or from both. Excessively high population densities put stress on available resources. Only a certain number of people can be supported on a given area of land, and that number depends on how much food and other resources the land can provide. In countries where people live primarily by means of simple farming, gardening, herding, hunting, and gathering, even large areas of land can support only small numbers of people because these labor-intensive subsistence activities produce only small amounts of food.
 

       In developed countries such as the United States, Japan, and the countries of western Europe, overpopulation generally is not considered a major cause of poverty. These countries produce large quantities of food through mechanized farming, which depends on commercial fertilizers, large-scale irrigation, and agricultural machinery. This form of production provides enough food to support the high densities of people in metropolitan areas.


A country’s level of poverty can depend greatly on its mix of population density and agricultural productivity. Bangladesh, for example, has one of the world’s highest population densities, with 1,147 persons per sq km (2,970 persons per sq mi). A large majority of the people of Bangladesh engage in low-productivity manual farming, which contributes to the country’s extremely high level of poverty. Some of the smaller countries in western Europe, such as The Netherlands and Belgium, have high population densities as well. These countries practice mechanized farming and are involved in high-tech industries, however, and therefore have high standards of living.


At the other end of the spectrum, many countries in sub-Saharan Africa have population densities of less than 30 persons per sq km (80 persons per sq mi). Many people in these countries practice manual subsistence farming; these countries also have infertile land and lack the economic resources and technology to boost productivity. As a consequence, these nations are very poor. The United States has both relatively low population density and high agricultural productivity; it is one of the world’s wealthiest nations